1Introduction & Scope
Welcome to Mmelbet. We believe that protecting your personal data is just as important as delivering a great gaming experience. This privacy policy explains how Mmelbet collects your information, why it is used, and the care taken to keep it secure.
This policy applies to the Mmelbet website, mobile app, and all other digital channels. By using Mmelbet, you agree to this policy. If you have any questions about any part of it, contact our support team — assistance is available in Bengali.
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This policy is built on internationally recognised data protection principles, following a GDPR-aligned framework.
2What Information Is Collected
Mmelbet collects two types of information — data you provide directly, and data collected automatically while you use the service.
| Data type | Example | How We Collect It |
|---|
| Identity information | Name, date of birth, national ID number | Registration form, KYC |
| Contact Information | Mobile number, email address | Registration Form |
| Payment Information | Mobile Pay/Nagad number, transaction reference | Deposit & withdrawal processing |
| Usage information | Bet history, game logs, session duration | Automatically |
| Device information | IP address, browser type, operating system | Automatically |
| Location data | Approximate country/city (from IP) | Automatically |
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Mmelbet never stores your bank account number, password, or PIN. Payment details are used solely to verify transactions.
3Why and How Your Information Is Used
Mmelbet uses your information only for specific, legitimate purposes. No data is sold commercially to third parties.
- Account creation and management: To complete registration, keep your login secure, and maintain your account in good working order.
- Service delivery: To process bets, gameplay, and payments.
- Security & fraud prevention: To detect suspicious transactions and prevent the creation of multiple accounts.
- Legal obligation: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Personalised experience: To show you relevant games and offers based on your preferences.
- Support Services: To get in touch with us to resolve any issues you may have.
- Analytics & Improvement: Usage statistics are analyzed to make the platform faster and easier to use.
4Who your information is shared with
Mmelbet does not sell your data. However, it may be shared with specific parties under certain circumstances:
- Payment provider: Only the minimum information required to verify transactions with Mobile Pay, Nagad, Rocket, or crypto processors.
- Technology Partners: Cloud hosting, cybersecurity, and fraud detection providers — all operating under strict confidentiality agreements.
- Regulatory Authority: Information required by licensing authorities upon request.
- Law enforcement agencies: When required to disclose information by court order or valid legal process.
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Before sharing data with third parties, Mmelbet ensures they have adequate data protection measures in place. This requirement is mandatory under our Data Processing Agreement (DPA).
5Cookies & Tracking Technologies
Mmelbet uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device.
| Cookie Type | Purpose | Mandatory? |
|---|
| Essential Cookies | Maintaining login sessions, security | Yes |
| Functional Cookies | Remembering language preferences and other settings | No (Optional) |
| Analytics Cookies | Understanding which pages are used most | No (Optional) |
| Marketing Cookies | Showing Relevant Ads | No (Optional) |
Optional cookies can be disabled in your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
6How Long Your Information Is Retained
Mmelbet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
- Account information: For the duration of active account use and a minimum of 5 years after closure (as required by law).
- Financial transaction records: 7 years (in accordance with anti-money laundering laws).
- Customer support communications: For up to 3 years after last contact.
- Analytics data (anonymised): Indefinitely, as it contains no personally identifiable information.
- Marketing preferences: Until you cancel your subscription.
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Once the designated retention period ends, data is securely deleted or fully anonymized.
7Data Security Technologies & Practices
Mmelbet uses industry-leading technology to protect your data — and every measure listed below is actively in place, not just on paper:
- 256-bit TLS/SSL Encryption: All data travelling between your browser and our servers is fully encrypted — no one can intercept it in transit.
- AES-256 database encryption: Sensitive data stored in databases is also encrypted.
- Two-factor authentication (2FA): Additional verification required for every login and withdrawal.
- Firewall & DDoS protection: Servers are protected against cyber attacks.
- Regular security audits: Third-party specialists conduct regular system audits.
- Staff Training: All Mmelbet staff are trained in data protection and bound by confidentiality agreements.
8Your Rights & Controls
You have several important rights regarding your personal data. Mmelbet respects these rights and is committed to helping you exercise them:
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Right to Access Your Data
You have the right to request access to the information we hold about you.
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Right to Rectification
You may request corrections to any inaccurate or outdated information.
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Right to Erasure
In certain circumstances, you may request that your data be deleted.
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Right to Data Portability
You may request a copy of your data to download or have it transferred to another service.
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Right to Object to Processing
You have the right to object to your information being used for marketing purposes.
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Right to Restrict Processing
In certain circumstances, you can request that we temporarily pause the use of your data.
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To exercise any of the rights above, email us at support@mmelbet.app. We typically respond within 7 business days.
9Privacy of Children and Minors
Mmelbet strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect or store any information from minors.
If any such information reaches us, it is deleted immediately upon detection and the associated account is closed. If a parent or guardian believes their child is using Mmelbet, please contact our support team.
10Privacy Policy Changes
Mmelbet may update this privacy policy from time to time. For significant changes, we will:
- We will display a prominent banner or notification on the website.
- We will notify you in advance by email or SMS to your registered contact.
- The "Last Updated" date at the top of the page will change.
Continuing to use Mmelbet after any changes are made will be taken as your acceptance of the updated policy. It is a good habit to check this page from time to time.
11Contact Us
If you have any questions, requests, or complaints about our privacy policy, don't hesitate to get in touch. Mmelbet is able to respond in Bangla:
- Email: support@mmelbet.app
- Live Chat: Active 24/7 on the website and app
- Response time: Usually within 24 hours; up to 7 business days for complex matters
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Mmelbet's Data Protection Officer (DPO) handles privacy-related complaints directly and ensures security and transparency.
